Refund policy

1. Return Policy
We accept returns for both opened and unopened products under the following conditions:
  • Return Window: Returns must be initiated within 30 days of receiving your order.
  • Product Condition:
    • Unopened Products: Must be in original packaging, unused, and include all accessories, tags, and freebies.
    • Opened Products: Must be in good condition, undamaged, and include all accessories, tags, and freebies.

    • Ship the package to the following return address:
      Return Address:SANTA ECOMMERCE INC
      % HUIJIE CHEN
      11200 MONTGOMERY BLVD NE STE 19 ALBUQUERQUE, NM  87111

    • 2. Refund Processing Time

      • Internal Processing: Once we receive and inspect the returned item to confirm it meets our return conditions, we will process your refund within 3-5 business days.
      • Cardholder Refund Timeline: Refunds will be issued to the original payment method. Cardholders typically receive the refund within 5-10 business days after processing, depending on the bank or payment provider’s processing times (e.g., credit card refunds may take 1-2 billing cycles).
      • Alternative Refund Methods: If the original payment method is unavailable (e.g., closed account), we will contact you to arrange an alternative method, such as a bank transfer.